.png?width=150&height=101&name=HUBGEM%20Logo%20-%20smaller%20logo%20(1000%20x%20673).png "HUBGEM Logo - smaller logo (1000 x 673)")
Cancellation and refund policy
We offer a 14-day money-back guarantee on our courses and a refund will be issued if:
- you have requested it within the 14-day cooling-off period;
- you/your team have not completed (or attempted to complete) the course(s) and any tests;
- you have not registered or logged in to the online course pages
The 14-day cooling-off period begins from the day you made the purchase.
Once your access to the paid course run has been removed, you will not be able to access any part of the course, take part in any tests, or receive a digital or printed certificate for the course run.
How to request a refund
To request a refund or cancellation, contact us at hello@hubgem.co.uk with your name and email address used to purchase the course, and the date you made the purchase.
When and how we issue refunds
Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days.
If you are entitled to a refund we will refund you on the credit card or debit card used by you to pay for the Course(s).
Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.
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